Welcome to Frnest FAQ page. Below, you’ll find answers to common questions about our services, policies, and products.
Frnest is an online store offering premium digital download and physical products, including software, templates, eBooks, graphics and more. Our goal is to provide a seamless shopping experience with high-quality products resources for personal and professional use.
While you can browse our products without an account, creating an account is necessary to purchase and download items. Having an account also allows you to access your purchase history and manage downloads.
You must be at least 18 years old to create and use an account.
Minors aged 13–17 can only access services through an account owned by a parent or legal guardian, with explicit permission and supervision.
Children under 13 are not permitted to use our services.
We accept secure payments through trusted third-party providers. You can use major credit/debit cards and other supported payment methods during checkout.
After completing your purchase:
1. Log in to your account.
2. Navigate to the "My Downloads" section.
3. Select your purchased product and click the download link.
Absolutely. All payment transactions are encrypted and processed through secure gateways to ensure your personal information is protected.
Yes, we have a return/refund policy for eligible products. Please review our Return Policy page for more details.
No. All products are for personal or business use as specified in the product page. Redistribution, resale, modification, or creating derivative works is prohibited without prior written consent.
Contact our support team through our refund page within 7 days of purchase for digital download product.
Contact our support team through our refund page within 14 days of delivery for physical product (shipping product), providing your order details and the reason for the refund request.
Please review our Return Policy page for more details.
We prioritize your privacy and use advanced security measures to protect your data, including encryption for transactions and limited access to your personal information. For more details, please review our Privacy Policy.
Click the "Forgot Password" link on the login page and follow the instructions to reset your password. Ensure you use a strong and unique password to keep your account secure.
Yes, log in to your account and navigate to the "Account Settings" section to update your personal details, such as name, email address, and payment information.
Cookies are small files stored on your device to enhance your browsing experience. We use cookies to:
Remember your preferences.
Improve website functionality.
Provide personalized recommendations.
You can manage or disable cookies through your browser settings.
Yes, you can request account deletion by contacting our support team.
For any inquiries, issues, or feedback, please contact us through our Contact Us page. We’re here to help!
Yes, you can opt out by updating your communication preferences in your account settings or clicking the “Unsubscribe” link in any promotional email.
After placing an order, you’ll receive a confirmation email with tracking details. Use the provided link to track your order.
Yes, only when it has not been shipped. you can cancel your order before it is shipped. Contact our customer support team immediately to process the cancellation.
If you experience any technical issues, such as trouble downloading a product or accessing your account:
1. Check our support articles for common solutions.
2. Try refreshing the page or clearing your browser cache. If the problem persists, contact our support team with a detailed description of the issue.
If you haven’t received the email within 10 minutes, please check your spam or junk folder. If it’s still not there, contact our support team for assistance.
Many of our products come with free updates. Specific details will be included in the product description.
A digital download is a product delivered in a digital file format (such as PDF, PNG, or ZIP) instead of a physical item. Some digital products are available for instant download after purchase, while others may require personalization or customization before they are delivered to you via email or download link.
Physical products are shipped to your address. Some are ready-made, while others are made to order and require time to create. You’ll receive shipping details and tracking once your order is processed. Delivery time varies based on your location and the production time.
If your question isn’t listed here, feel free to reach out to our team for further assistance. Thank you for choosing Frnest!
